I did download from the link that says x Thanks for posting in the forum. Please understand that the Windows NT Backup Restore Utility supports Windows Server R2 bit, if you have downloaded the right version, this will work without any issue. Please verify the file you downloaded and reinstall it again to see if it could work. Hope this helps. TechNet Subscriber Support. If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.
Hi, we are using Windows R2 Enterprise 64bit and have reverified three times the file downloaded and reinstalled three times also. The Quantum drivers for the Loader is correct. Either Symantec or Quantum can work for the drive itself. I was going to suggest swapping, but you have already done that. Hi Ken - thanks for the link. Would that preserve de-duplication storage folder and database as well? I'd read that it was impossible to DR a deduplication storage folder aside from restoring from other media server.
I've got an early image of this server before BE has gone on there. Tomorrow, I'll restore to that to see if the device errors are still present in the log. Definately something amis with this installation. There are some intruiging VSS errors in the application log at the same time the backup was running.
Intruiging because the test job doesn't have advanced open file enabled Tomorrow's test of rolling back to pre: BE and trying a quick test install will be the final test before raising a support call. It also indeed Windows update that probably put the Quantum driver on there. Just run Windows update and it was shown as an optional update.
I thought "What the heck I've rolled the server back prior to the installation of Backup Exec and the event log is clean. Not of those nasty "service not starting errors".
For a laugh, I'm installing whisper ArcServer trial to see how it gets on with the test backup to tape. Something obviously went wrong after the installation of BE So the question is what exactly went wrong in the build Not much opportunity there for me, the end user, to make mistakes. Out of interest, on this clean install, both "Write single block mode" and "Write SCSI pass-through mode" are checked so doesn't sound like that was the cause of the original fault.
Another day, another roll-back and detailed installation of "things" on our media server trying to repeat this problem. Except today, I've got a breakthrough. Install the device driver for an external USB 3.
Tape backup speed is still fine so not exactly the same situation but good to isolate the cause of at least one error. Tape backup speed back to normal. Once you know the fault, it's easier to Google on the problem so I've just found this thread:. This is what it should be, i. You cannot really blame Symantec because BE does not have a driver for libraries and works perfectly fine with the default Microsoft driver.
Without a library driver, it cannot change the driver even if you re-install the library in BE. I know that now but it wasn't easy to discover that fact. I've read the "best practise" saying you should use the Symantec drivers so I did that. But I didn't see any specific mention of what to do with the robotic library so one assumes that the manufacturers own driver installed via Windows update would work!
This is an obvious bug and my finger is now pointing towards Quantum as they supplied the bad driver. It's not like Windows , Quantum SuperLoader and Backup Exec is an usual combination or that any of the companies involved in these three products are some unknown East Asian manufacturer.
We have three perfectly working tape drives on servers and have decided to stay with tape at this time. To continue this discussion, please ask a new question. Get answers from your peers along with millions of IT pros who visit Spiceworks.
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