Unified windows review

I would personally be happy to assist him in this process. Daniel R[redacted]Chief Operations OfficerUnified Window Systems Daniel R[redacted] Chief Operations Officer Unified Window Systems Consumer Response: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that my complaint has NOT been resolved because: I'm not sure what the contractor is saying is he going to install the frosted glass with out additional cost to me?

If so then he can contact me - - to install the frosted glass In order for the Revdex. Sincerely, Consumer Response: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that my complaint has NOT been resolved because: I'm not sure what the contractor is saying is he going to install the frosted glass with out additional cost to me?

Sincerely, Business Response: After personally speaking to [redacted] it was determined that there was a misunderstanding regarding frosted glass on the lower portion of the bathroom window. As a courtesy,Unified will supply and install the frosted glass at no cost to [redacted]. Dan R[redacted]Chief Operations Officer-Unified Window Systems Business Response: After personally speaking to [redacted] it was determined that there was a misunderstanding regarding frosted glass on the lower portion of the bathroom window.

Review: Bay Window installed has been a problem over the last ten years. Ive been complaining and now the wood is all rotten in the seat on the edge of the window. Unified blames the humidity in my house for the rotten wood but the wood is rotten by the window due to drafts. Unified also told me I had a lifetime warranty against fading on my front entrance door.

The door has faded and they refuse to address. Unified also failed to honor their advertised wriiten lifetime warranty on their windows and door fading.

Desired Settlement: Repair the rotten wood on my Bay window and repaint my front entrance door. Business Response: We have contacted customer and set an appointment to look at both products to see what can be done. Consumer Response: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that my complaint has NOT been resolved because: [Your Answer Here] Unified Window sent a repairman to look at my complaints and more a week ago.

I haven't heard from them since. No contact or attempt to resolve these issues have been made since. In order for the Revdex. Sincerely, Consumer Response: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that my complaint has NOT been resolved because: My Bay Window right side casement window seal has been compromise and in between the glass shows rust and the glass in between is discolored.

Unified advertise a signed lifetime warranty on their windows. Repair and replace the glass with new seal and argon gas. Sincerely, Business Response: The customer did not contact us regarding this complaint and I assume is just harassing us by misusing the Revdex. Below is our response to his most recent complaints regarding this 12 year old job.

Now he is complaining about a piece of glass. We virtually have the best warranty that exists in our industry or other industries. Follow up for customer [redacted] We inspected the jobsite and looked through our files and found the following: Window problem The job was completed approximately 12 years ago.

The customer had a condensation problem due to high humidity in the house and was sent a letter 10 years ago outlining the problem after speaking to me personally. These notes are all in our files. The letter explained the need for a dehumidifier in his home. That condensation problem which was never rectified by the customer has caused the area nearest the interior glass to rot on the bay window.

Door problem The manufacturers warranty attached to the door when installed explains that the door is painted steel and needs to be waxed just like a car in order to maintain the color. That was clearly not done and over the past 12 years the door has badly faded. Conclusion Had the customer called us 8 or 9 years ago with either of these problems we would have reiterated the need to remove the humidity inside the house with a dehumidifier to stop the condensation and we would have reiterated the need to wax the door.

At that time the damage to both products would have ceased and there would not be a problem today. Due to these facts neither of these problems are covered and are fully outlined in our warranty.

Good customer service Because we hold our customer service to a higher standard than most companies we are willing to offer the following options.

Naturally the customer will still need to stop the heavy condensation from accumulating on the glass which will just start to rot the new wood. The second choice would be to order an entire new bay window which we will charge just the cost of the window and installation and waive all overhead.

Door There is nothing we can do to fix the fading of the door. We have no way of removing the door and repainting it and it would probably cost more then what we are offering. The only option would be to purchase a new door. I would like to reiterate that we have no obligation to provide any service or product in this case and all of our conclusions are covered in our warranty. Respectfully yours. I chose to get a refund.

Til this day I have not got a refund and they are neglecting my call. Desired Settlement: I would just like my refund for the full amount as stated in the contract. Consumer Response: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It is now Nov.

I was told the installation would be between 8am and 4pm and to call at 10 to get a better time. I called at 10 and was told that it would be between 3 and 5. I spoke with [redacted] who said there is nothing they can do and that it wasn't their responsibility to inform the customer of the extended time. I told them I have a previous engagement and there response was to cancel it. They never offered another install date. Desired Settlement: Customer service training for company and a refund to my credit card if I do not receive the product.

Business Response: To whom it may concern, After investigating this complaint, it was discovered that not only was the job completed the same day the complaint was taken but the customer also signed a sign off sheet" stating that the customer was satisfied with the job and the installation crew. It is outrageous that a complaint of this nature should be allowed. Customer service is and always will be the number one priorty at Unified Window Systems.

Perhaps more time should be spent looking into whether or not the complaint is justified. Respectfully yours, [redacted]-Unified Window Systems " Consumer Response: the complaint was not for the installation crew. I almost missed the install because I was told between 3 and 5 pm and they showed up at 2 something. I tried contacting unified but they were closed and will not contact unified again because of the way I was treated.

Business Response: [redacted] Because this complaint is extremely misleading it is imperative that it is understood that after inspecting the installation and signing off on the job, this customer did not speak to anyone at our office to discuss any issues regarding the storm door installation.

We are open 7 days a week and if someone calls while we are closed they can leave a message on our answering machine which is checked every morning. This customer did not leave any messages. I will have the repair department contact her and arrange to assess the damages mentioned in the complaint.

Once again, I thank you for your assistance regarding this case. Sincerely, I have spoken with the business and a resolution was reached. Was not very happy with the service. The house cane out beautiful but everything in between was a headache they broke my top kitchen window was not going to say anything till I noticed had my screens laying on the ground let my dogs out of the gate because when the man came back to put my screens in never rang the bell to alert us he was there.

Broke all my solar lights and left the trash from there lunch in my back yard. I was very disappointed to say the least. I could have got the same job done for less by another major company. Review: Unified came to my house to install a new electric garage door. The first door installed was too big didn't close all the way and could not be loocked. One week later they returned, installed a door that fit, installed the motor and track and then asked me for an extension cord.

The previous motor was hard wired. The installer then plugged in the motor and told me to call an electrician as I now have a live wire hanging from the ceiling. He stated he can not hook up the wire because he is not an electrician. It is i t ic that a company can sell electric doors that can not hook up. These people left me with a hazzardous condition and an extension cord hanging in the middle of my garage. Desired Settlement: I want Unified to send a licensed electrician to my home to correct the hazzardous condition they created and compensate me with a reduction in cost of the contract to cover each day I had to take off from work to deal with their incompetence.

Business Response: Customer was advised that as per contract, we are not licensed to do any electrical work and he would have to contact an electrician to install a outlet to accommodate the new garage opener that was installed. Customer said he would arrange to take care of. Help people considering your employer make a good choice.

We want to help you find great companies. Help us be the best! Claim this company page. Want to know more about working here? Ask a question about working or interviewing at Unified Windows. Our community is ready to answer. Ask a Question.

Overall rating 4. Discussion topics at Unified Windows Professional development. Mission and values. He left and slammed the door very hard. Would not go near this company. Comment Helpful 5 Not helpful 3. Doors and windows. Steel outside doors rust and peel. They boast there steel doors are the best. Rust and peeling well protected with a storm door and awning there still rusting and peeling!

Called them they said the door company they dealt with out of Comment Helpful 8 Not helpful 5. Location Valley Stream, New York. I bought windows from the people a few years back and called to get the dryer cover vent from Unified and the secetary pick up and had a flat tone to her voice. No welcoming comment at all! Comment Helpful 2 Not helpful 4.

Bad windows. Comment Helpful 7 Not helpful 2. Location Stewart Manor, New York. Reason of review Damaged or defective. Preferred solution Let the company propose a solution.

Eliseo Wjf Dec 02, I had damage to my home from Hurricane Sandy and I had Unified do my roof. It took 6 months to install the roof. Luckily I held back on final payment to get them back to finish. They left debris in my yard over night during the tear off of old roof. The roof Comment Helpful 10 Not helpful 2. PissedConsumer Dec 05, When i called for help they were very rude. We will not use them again. Reply 4 0. He refused to refund a deposit left by a woman who passed away 3 days after leaving it.

He was extremely rude and condescending to her husband. Told him that is what contracts are for. That is his home Comment Helpful 13 Not helpful 3. Location Levittown, New York. Alveda Qqg Nov 24, Terrible service and product. Should have cancelled the order but went ahead and finally got it installed. Still need to get that issue resolved but would expect I'm stuck with a door that is no better than the door I replaced.

Comment Helpful 7 Not helpful 3. Location New York, New York. Why Trust Reviews on PissedConsumer? Prev 1 of 2 2 Next. It's inappropriate or not family friendly. This business is closed or doesn't exist.

It's posted to the wrong business. It's a duplicate by the same member or copied text. It contains commercial or promotional content. It includes private information. Sexual exploitation of children. I am affiliated with this business and need to report something about this review or business. Call business Unified Window Systems Inc.

Having years of construction experience starting from the ground up, both men knew they could run a successful company together selling and installing windows, doors, siding and roofing.

Unified started with one showroom in Hempstead Village and less than 1 million dollars in sales that first year. Now, Unified has four showrooms, having added Huntington, Patchogue and White Plains locations and boasts almost 15 million per year in sales.

The company has gone from three office employees and one crew to over 50 employees as well as 12 installation crews that work six days a week. Over the years, the. This profile is powered by Birdeye. Over 70, businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information.

Learn more about Birdeye. Get more reviews from your customers with Birdeye. Dominate search results. Beat local competitors. Grow your business. Easy, done. Claim this business for free.

Open now: am - pm. Top Home Services in your area. Alumatech Construction Corporation. Elite Roofing Contractors. A-window Solutions.